Parent Participation Agreement

Programme Purpose Statement

To provide structured programs for their clients, which include fun sport and recreational activities.

To expose our clients to new and innovative activities.

To encourage an appreciation for new experiences and lifetime skills in a protective, healthy and safe environment.

Introduction
The Programme serves as a vital resource for working parents with children in providing structured programming during the hours immediately following school dismissal and during school breaks.  Research shows that children are most vulnerable during after-school hours, typically between 3:30 p.m. and 6:00 p.m. and when unsupervised for lengthy periods. The Programme has been providing out-of-school care to Bermuda’s families for over 30 years.  We look forward to serving your family.

Participant Eligibility

The Programme is designed for primary-age children (P1 – Y7) who are independently mobile and who are capable of managing their physical needs and emotional behaviors within a group setting without assistance.  The Programme reserves the right to not accept for registration and/or dismiss a client who does not meet the participant eligibility requirements.

Client Rights

As a public service provider, the organization takes seriously its responsibility to create a protective, healthy and safe environment for its clients.  To that end, clients can expect the Programme to:

• Conduct a rigorous recruitment and interview process to ensure that staff are suitably trained to work with children and undergo a background check        
• Demonstrate service practices that reflect respect for personal dignity, confidentiality, and privacy
• Implement Policies & Procedures to help Prevent Abuse
• Have a clear system of responding to issues, accidents or abuses rapidly and carry out investigations confidentially
  
  

Performance & Quality Management (PQI) Policy

As an important stakeholder, the Programme would like to receive your input about our service.  From time to time, you may be asked to complete a survey or other request for information relative to our continuing efforts to satisfy your needs and make improvements wherever necessary.  We love to recognize our staff for positive practices too.   Feel free to give us a phone call or drop us a line at any time.  We welcome your feedback.

Important Programme Requirements

To assist the Programme to provide the best service possible, Parents are expected to:

1. Complete the Registration Form thoroughly and honestly
2. Notify the Programme of any medical, behavioral, or special needs of the child
3. Make voucher payments in accordance with Programme policy
4. Support the Programme’s Healthy Snack policy
5. Ensure child is collected and signed out of the Programme by 5:45 P.M. daily
6. Notify Site Supervisor of changes to anything that impacts the child’s experience with the Programme:
   1. Activity schedule
   2. Contact information
   3. Pick-up authority
   4. Medical condition, etc. 

ONLINE PAYMENT POLICY

The weekly fee for participation in our programme is $35.00.

Payment can be submitted through one of two methods:

1. Service Voucher: Vouchers may be purchased at any Government post office.
2. Online Payment: pay.dysr.bm

Payment Schedule and Fees

The weekly fee of $35.00 is payable for any portion of the week your child attends the programme. This means whether your child attends for one day or five days during the week, the total fee remains $35.00.

If your child does not attend the programme at all during a specific week, your payment (either a voucher or an online payment credit) will be carried forward to the next week they attend. Your payment will not be forfeited.

Payment Due Dates and Consequences of Late Payment

Payment is due on Friday of each week for the upcoming week's attendance.

• Late/Outstanding Payment: Failure to submit your payment by Friday's deadline will result in your account being considered late/outstanding.
• Mandatory Submission: You will be expected to submit your payment on the following Monday to prevent a penalty.
• Non-Payment Consequence: Failure to pay on the Monday may result in your child being excused from the programme starting on that Tuesday.
• Reinstatement Requirement: To bring your account into good standing and allow your child to return to the program, you will be required to submit two full weekly payments ($70.00).

We appreciate your cooperation in adhering to this policy, which ensures the smooth operation of our programme.

Pick-Up Policy

For the safety of all children, only authorized individuals listed on your child's registration form may pick up your child.

• Staff will not release any child to a person not on this list.
• If you need an unlisted person to pick up your child, you must contact us beforehand by phone or message to inform the supervisor.
• If an unlisted person arrives without prior notice, the staff member or supervisor will immediately contact the primary guardian on file for verification before releasing the child.

Time of Pick-up

Programme hours are from 3:30pm – 5:45pm.  Please collect your child/children in a timely matter; i.e., on or before 5:45 pm.  Consistent late pick-up will jeopardize continued service.  If your child is not collected by 6:30 p.m. and we are unable to make phone contact with designated family members, the Programme will engage the Police and/or Child & Family Services.

Behaviour

Please remind your child/children that good behaviour is expected in the Programme. Our team of Workers is trained in the 1 2 3 Magic discipline technique, which is a simple, precise, and effective way to manage – gently and firmly – the behaviour of children.  1 2 3 Magic has 3 Steps to Effective Discipline:

1. Controlling disruptive/undesirable behaviour
2. Encouraging good behaviour and constructive habits
3. Maintaining healthy relationships with your children

A 1 2 3 Magic handout is included in your Registration package so that you can learn more about this effective disciple technique and practice it at home. Your child is more likely to respond in a cooperative way when counted by both parents and Programme personnel, thus minimizing negative behaviour.  

In the event of more serious behaviour matters, a Child Discipline report will be written up and presented to the parents of the child/children involved. It is expected that parents will further help the children to understand the appropriate behaviour that is expected. At the discretion of the Site Supervisor & the Senior Supervisor, a child may be asked to leave the Programme for breaches of the behaviour code of conduct.

Parents are encouraged to maintain close communication with the Site Supervisor on matters that may, on occasion, cause your child to behave unusually.  Strict confidentiality will be upheld.

Field Trips
Field trips are a fun part of the Programme and are noted on your monthly calendars. You will receive a permission slip in advance of each field trip and a reminder leading up to the event. Most field trips are one-way, with parents requested to pick up children at the venue. Parents who opt out of an elective field trip will collect their child/children at the Programme site by the normal closing time of 5:45 p.m. There are occasions when the entire Programme participates in a field trip and no service is available at the site. At these times, parents of children not participating are required to collect their child/children from school at 3:30 p.m. Field trip transportation in these instances departs from the site promptly at 3:40 p.m. and the Programme will not be responsible for children remaining at the school after 3:30 p.m. 

Maintain Communication

Parents are strongly encouraged to keep in close communication with the Programme Senior Supervisor throughout the school year. Use our 24-hour voice messaging system or What’s App to notify the Programme Senior Supervisor of information relevant to your child/children’s participation in the Programme.

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THANK YOU FOR YOUR SUPPORT!